Job Title: Quality Assurance and Enhancement Officer

Location: The Africa Institute, Global Studies University, Sharjah, United Arab Emirates

Expected Starting Date: For immediate hire

Job Status: Full time

Application Deadline: The position is open until filled

About The Africa Institute, Global Studies University

The Africa Institute is a newly-established, research-focused graduate studies institute and think tank. The Africa Institute is established as a cultural and academic unique addition to the study of Africa and its diaspora, in addition to its unique emphasis on Afro-Arab historical relations and linkages. The Africa Institute will contribute to advancing knowledge production about Africa and its people, their social, cultural and intellectual heritage and contributions to human civilization at large. This will be accomplished through research, teaching, and contribution to the development of related academic disciplines in the humanities and social sciences. The Institute is working to develop degree programs at the Masters and Ph.D. levels, in relation to Africa and the emerging studies of the global African diaspora, in addition to a special diploma in African languages. Read more.

About the Position

The Quality Assurance (QA) and Enhancement Officer is responsible for monitoring progress in matters related to Quality Enhancement and Assurance of the institute’s progress in areas of teaching, research, and knowledge production, with the objective of creating the best learning environment for faculty and graduate students, and most important is ensure that the institute achieves the highest ranking possible within the global educational ranking systems.

The overall mission of the QA and Enhancement Officer is to provide support through the development of a mechanism for collecting data on the institute’s progress. The main objective of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through these processes, the QA and enhancement officer ensures the conducting of an ongoing evaluation through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards. The goal is to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of its faculty and graduate students, and to make sure they meet the standards and expectations according to the best practices in global peer institutions. This will be achieved by developing risk-based institutional and subject-for-review processes.

The prospective candidate for the position should have a background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

Key Responsibilities

  • To advise on issues related to the national regulation and assessment of teaching quality, student progress, and graduates’ future employment
  • To facilitate external reviews of academic quality and standards
  • To design and implement a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
  • To ensure that the institute meets the expectations for the UAE-CAA Higher Education
  • To manage the periodic review of the academic quality and standards
  • To manage the approval processes for new academic developments
  • Provide academic data analysis: report grades, exam results, and attendance
  • Develops accurate information and reports to the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
  • Assist the Academic Affairs Office with the institute’s programs and data management
  • Oversee the management of the Learning & Teaching Enhancement Review process by preparing a Learning & Teaching Enhancement Summary.
  • To be responsible for filing and maintenance of all course records
  • Provide support to the Programs and Curriculum Coordinator’s general administration tasks as directed

Qualities, Skills and Values

  • Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
  • Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
  • The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
  • Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
  • Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
  • Proficiency with Microsoft Office applications
  • The ability to maintain a high level of professionalism and confidentiality.

Education, Qualifications, and Experience

  • Master’s degree in a relevant field
  • Requires a minimum of 3 years of relevant experience in academic affairs preferably, within a higher education institution
  • Previous experience in data management capacity within higher education
  • Experience in managing and developing data systems
  • Experience in producing accurate data for reporting and assessment
  • Experience in university ranking systems
  • Creating and maintaining data capture and data entry templates

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: Please mention the position you are applying for in the subject line.


*Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children school fees allowances subject to coordination of benefits.
*The Africa Institute is committed to fair employment practices and encourages women and men of all national, ethnic and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply.
*We anticipate a high number of applications and will do our best to respond to any queries. Please do note that only shortlisted applicants will be contacted in the first instance.


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